1. Introduction
The Wimberley & Co Bookstore (referred to as “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and safeguard your personal information. By using our website or purchasing from our store, you agree to the collection and use of your information as described in this Privacy Policy.
2. What Personal Information Do We Collect?
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Postal address
- Billing and payment details
- Purchase history
- IP address and browser information when you visit our website
We only collect personal information that is necessary for us to provide our services and fulfil your orders.
3. How Do We Collect Personal Information?
We collect personal information directly from you when you:
- Make a purchase in-store or online
- Subscribe to our newsletter or mailing list
- Create an account on our website
- Contact us via email or phone
- Enter a promotion, competition, or giveaway
We may also collect information through cookies when you visit our website, to improve your experience and for analytical purposes.
4. Why Do We Collect Your Personal Information?
We collect and use personal information for the following purposes:
- Order Processing: To fulfil your orders, process payments, and deliver products or services to you.
- Customer Service: To respond to your queries, provide support, and manage customer service interactions.
- Marketing: To send promotional offers, newsletters, and information about our products and services, where you have consented to receive them.
- Website Improvement: To analyse and improve our website, including monitoring usage and performance.
- Legal Compliance: To comply with legal obligations and prevent fraud.
5. How Do We Use Cookies?
Cookies are small data files that are stored on your device when you visit our website. We use cookies to:
- Remember your preferences and login details
- Track website usage and visitor behaviour to improve our services
- Enable online shopping functionality
You can disable cookies in your browser settings, but this may affect your experience on our website.
6. Disclosure of Personal Information
We will not sell, trade, or share your personal information with third parties except:
- Service Providers: We may disclose your information to third-party service providers (such as payment processors, delivery partners, or website hosting services) to assist in the operation of our business. The Wimberley & Co Bookstore utilizes ‘Stripe’ for online transaction processing, employing encryption technology to safeguard credit card information. This data remains inaccessible to Wimberley & Co Bookstore. For more details about ‘Stripe’ and its security measures, please visit their website at https://stripe.com/au.
- Legal Obligations: We may disclose your personal information if required by law or to protect our legal rights.
- Business Transactions: In the event of a merger, acquisition, or sale of the company, your personal information may be transferred as part of the transaction.
7. Security of Your Information
We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, or loss. These steps include implementing encryption, secure servers, and other technical and organisational measures.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Access and Correction of Personal Information
You have the right to request access to your personal information held by Wimberley & Co, and to correct or update any inaccuracies. If you would like to access or correct your personal information, please contact us at info@wimberleybooks.com.au.
We will take reasonable steps to respond to your request within a reasonable timeframe and, where
applicable, correct any inaccuracies in your personal information.
9. Marketing and Opting Out
If you have subscribed to our newsletter or opted to receive marketing communications, we may contact you by email with information about our products, services, and promotions.
You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at info@wimberleybooks.com.au.
10. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on our website, and the revised policy will take effect immediately. Your continued use of our website or services indicates your acceptance of the changes.
12. Contact Information
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:
Email: info@wimberleybooks.com.au
Phone: (07) 5308 8900
Website: www.wimberleybooks.com.au